Today, I want to learn about:
near me:
    
Category: Business / Careers
Views: 3659
Comments: 0 Favorited: 0
Average Rating:
You must be logged in to vote.
This MonthAverage: N/A, Votes: 0
All TimeAverage: .00, Votes: 0


The Perceived Value of Giving In Negotiations

» Introduction
This article gives the reader insight that allows him/her to Learn how additional business can be realized, as the result of negotiations related to and through a Customer Service department. It contains lessons that can be used in other aspects of the reader's life.
» Step 1
Recently I stopped by a Walgreens drugstore. I was there to purchase a graduation card for my niece and some Mothers Day cards. I looked for the graduation cards and could not find them. So, I asked a clerk where the cards might be located. She informed me that they were in 3 boxes in the storeroom. I asked if she, or someone else, could bring them out of the storeroom so that I might make a purchase. She informed me that she could not do so at that time and suggested I come back in a few hours. I asked to speak with a manager and after speaking with the manager and making my request to purchase a card known, I was once again told, I would have to come back in a few hours. I looked around the store and observed that it was not busy. Some of the clerks appeared to be ideally standing around doing much of nothing.

I'm not suggesting all Walgreens drugstores typify this manor of behavior, but this one did. By chance there happened to be a CVS drugstore literally across the street from that particular Walgreens. So, I went across the street, purchased the graduation card for my niece, and also purchased the Mothers Day. I ended up spending about twenty dollars.

What negotiation lessens can we learn from this experience. There are several

1. Always have an alternate source from which to get what you need

2. Make anyone you negotiate with feel important (I had the impression that I was almost disturbing the clerks at Walgreens by wanting to make a purchase.)

3. If you cant fulfill the request/requirements of someone you're negotiating with, at least give the impression that you're trying to do something to solve their problem (some hotel chains will book people in another hotel chains facilities when the first hotel does not have space. In so doing, they are sending a signal to that customer that says, the customers well being has a higher priority than just making money off of that customer).

When negotiating, give as much as you can to appease and ingratiate yourself with the person you're negotiating with. By doing so, you give the perception that you care. In return, the fair minded person will give as much as they can give to you and in the end, both of you will have practiced, what I call, the win/win style of negotiating.

Tell others about this page by Digging it:



Share and Bookmark This Article on Other Sites
NEW! Share Your Favorite Videos and Articles with Your Friends on Facebook using the OneMinuteU Facebook Application.


Loading Playlist...
This article gives the reader insight that allows ...
Views: 13889
 (1)
Is silence really golden when negotiating? How can...
Views: 4812
 (1)
Why is it that statistically, women traditionally,...
Views: 4634
 (1)
This article gives the reader insight that allows ...
Views: 2961
 (0)
This article gives the reader insight that allows ...
Views: 5516
 (0)
This article gives the reader insight that allows ...
Views: 3660
 (0)
This article gives the reader insight that allows ...
Views: 4697
 (0)
This article gives the reader insight that allows ...
Views: 3399
 (0)
This article gives the reader insight that allows ...
Views: 3601
 (0)
This article gives the reader insight that allows ...
Views: 3036
 (0)
When you're negotiating and someone calls you a na...
Views: 3841
 (0)
When you negotiate, how do you cringe? Or better y...
Views: 5777
 (0)
When negotiating, what's the best way to handle co...
Views: 3405
 (0)
How many times have you encountered a situation wh...
Views: 3037
 (0)
When you negotiate, how do you position your offer...
Views: 3424
 (0)
When people negotiate, they want to experience aut...
Views: 4325
 (0)
When you negotiate, do you consider the impact of ...
Views: 3956
 (0)
When you negotiate, what role do you play during t...
Views: 5708
 (0)
When you negotiate, do you make allowances for the...
Views: 32587
 (0)
When you negotiate with friends and loved ones, do...
Views: 3320
 (0)
When you negotiate, do you negotiate subliminally?...
Views: 6056
 (0)
When you negotiate and lose control of the directi...
Views: 7622
 (0)
Sometimes, when we negotiate with people that we p...
Views: 4031
 (0)
There will be times when you will have to negotiat...
Views: 3818
 (0)
When you negotiate, the questions you ask, and the...
Views: 3565
 (0)
Have you ever looked for something, did not see it...
Views: 3258
 (0)
Recently I found myself negotiating with a former ...
Views: 3625
 (0)
Do you think it's easier or more difficult to nego...
Views: 2950
 (0)
In tough economic times, you can still achieve suc...
Views: 3610
 (0)
What happens when you don’t have bona fide negotia...
Views: 5563
 (0)
One cold wintery night, a business associate pulle...
Views: 5056
 (0)
This negotiation lesson is not about watching some...
Views: 3823
 (0)
When you negotiate, to what degree do you think th...
Views: 5831
 (0)
Can’t we all just get along? Sometimes not … When ...
Views: 3477
 (0)
When you negotiate, do you observe meanings convey...
Views: 2564
 (0)
In a business environment, when men negotiate with...
Views: 3909
 (0)
Reading body language when you negotiate can be ve...
Views: 3557
 (0)
When you negotiate, who are you? To be more exact,...
Views: 3170
 (0)
In tough economic times, you can still negotiate s...
Views: 3249
 (0)
When you negotiate, to what degree do you allow ti...
Views: 3489
 (0)
When you negotiate in writing, compared to face to...
Views: 3402
 (0)
When you negotiate what roll do you allow innovati...
Views: 5491
 (0)
I was recently asked by a friend to critique a neg...
Views: 3444
 (0)
When you negotiate, are you bewildered by an oppon...
Views: 3581
 (0)
When you negotiate to what degree should you discl...
Views: 7918
 (0)
Before you negotiate, do you consider how your pos...
Views: 4093
 (0)
In the last negotiation lesson, I expounded on the...
Views: 7036
 (0)
When you negotiate, do you consider the degree of ...
Views: 6728
 (0)
When you negotiate, do you consider the degree of ...
Views: 9103
 (0)
When you negotiate, especially during difficult ec...
Views: 3479
 (0)
When you negotiate, when does “no” really mean “no...
Views: 7199
 (0)
When you plan to negotiate forcefully, check your ...
Views: 3203
 (0)
Have you ever observed politicians when they negot...
Views: 4724
 (0)
When you negotiate, you can get whatever you want,...
Views: 4943
 (0)
When you negotiate, are you prepared to negotiate?...
Views: 3605
 (1)
When you negotiate and you have ‘inside informatio...
Views: 3527
 (0)
When you negotiate, do you negotiate at the right ...
Views: 6877
 (0)
When you negotiate, you can advance your point of ...
Views: 3489
 (0)
When you negotiate, do you know where you’re heade...
Views: 3288
 (0)
When you negotiate, if the negotiation is not movi...
Views: 3046
 (0)
When you negotiate, what’s in your mind?
Views: 3122
 (0)
When you negotiate, does it help to deliver a verb...
Views: 3918
 (0)
When we negotiate, most of us have ‘missing links’...
Views: 3159
 (1)