Today, I want to learn about:
near me:
Category: Business / Careers
Views: 2652
Comments: 0 Favorited: 0
Average Rating:
You must be logged in to vote.
This MonthAverage: N/A, Votes: 0
All TimeAverage: .00, Votes: 0

Check Yourself for Outstanding Customer Service

» Introduction
The following are three ways to “check yourself” to give outstanding customer service.
» Step 1
Check your Customer Service Attitude - Make your attitude say, “I can help you today.” This means that you want to help, you want to take responsibility for the solution, and you are proactive in creating solutions for the customer. Make sure your attitude is positive for outstanding results. Keep a mirror by your desk and look into the mirror before you start a customer transaction and say the following:

* “I will help someone today.”
* “I have a great attitude.”
* “I am solution-oriented.”
* “I will make a difference today.
» Step 2
Check your Customer Service Body Language - Make your body language show that you are eager to listen to the customer. This means standing or sitting erectly if communicating face-to-face. Sitting erect in your seat is especially important when communicating over the telephone because the customer can “hear” your apathy over the phone. Check yourself to make sure you are smiling. Check yourself to make sure your body language is showing that you want to listen. This means direct eye contact, arms uncrossed, a slight nod of acknowledgment, and, most importantly, your body facing the customer to show that you are completely “engaged” in the conversation.
» Step 3
Check your Customer Service Voice - Make sure your voice is energized and positive. This means that you do not sound monotone and your voice has vocal variety (see my article “Cat in the Hat”). Check your voice to make sure your have a lively pace without cutting off the customers before they finish their thoughts.

Tell others about this page by Digging it:

Share and Bookmark This Article on Other Sites
NEW! Share Your Favorite Videos and Articles with Your Friends on Facebook using the OneMinuteU Facebook Application.

Loading Playlist...
Are You Singing Your Song of Success? Are you let...
Views: 1996
The secret weapon for being successful during this...
Views: 2649
When was the last time you received a job promotio...
Views: 4881
With ever increasing deadlines, decreasing resourc...
Views: 5214
Economic times constantly change and organizations...
Views: 2395
The following are five career advice secrets for b...
Views: 6806
What are the qualities of a great coach? It’s the...
Views: 2018
The best organizations create a strong culture of ...
Views: 4181
The following are three ways to “check yourself” t...
Views: 2653
Here are five secrets to showing your customers yo...
Views: 1683
The following are six customer service secrets for...
Views: 2118
Here's how Dr. Seuss's "The Cat in the Hat&qu...
Views: 2478
What do great speakers do to prepare themselves to...
Views: 2174
Let me ask you this question, "Are you motiva...
Views: 2566
The following are ten motivation techniques to jum...
Views: 3138
The following are seven secrets to being the “perf...
Views: 1863
The following are five stress management secrets t...
Views: 3538
The following are seven powerful secrets to empowe...
Views: 5459